Payments
All payments must be made in Singapore Dollars (S$).*
For on-line orders through this website, we offer the following payment options:
- Bank transfer
- PayNow (in Singapore for holders of an account with one of the participating banks)
- PayPal (with a major credit card or your PayPal account, at your discretion)
- Cash on pick-up/self-collection (not for special order items or those with a longer lead time)
Please note:
Under current "social distancing" rules and in your best interest, we are suspending pick-up/self-collection and, hence, cash payment until further notice.
Currently, we offer a 2% discount to customers in Singapore for payments made with bank transfer or PayNow, which gets applied automatically if you select the respective payment method during checkout.
All banking fees and charges must be paid by you, the sender.
We can only process your order if we receive the amount due within 10 days from order date, and in full.**
Once we have received payment for your order in full, we will process your order and confirm it per email as soon as humanly possible during our working hours: Mon–Fri 10:00–17:00 GMT+8 (except public holidays).
You will be notified of the order status change per email and here on the website (accessible per link in email or per your account page). An invoice will be attached to the confirmation email as well as downloadable here on the website.
* Any pricing in any other currency shown on this website is for information purposes only.
** In case of the payment we receive falling short: no matter how small the missing amount may be, we will not consider or even discuss "discount options" or similar. You will have a few options to make good for the shortfall We may hold the payment until the outstanding amount is paid. You also have the option of cancelling your order and requesting refund; but note that we will deduct an administrative fee of S$ 20.00 before refunding via the original method of your payment to the same account, with any fees and charges for transfer borne by you.
In case of overpayment, we may hold the amount overpaid until your next order. Or, if you prefer, we can refund it via the original method of your payment to the same account, provided the amount overpaid is greater than any fees and charges for transfer to be borne by you.
(v1.0 – 24 September 2020)
